Your friendly coverage companion — get real-time answers on auto warranty solutions!

Using the SimpAssist Chat & Voice Assistant

SimpAssist offers quick, personalized guidance on vehicle protection options, anytime.

1 ▪ What the Assistant Delivers

• Explains extended warranty plans for new, used, and high-mileage cars
• Highlights coverage tiers, from powertrain to exotic/EV
• Offers tips on claims processes and common repair costs
• Helps dealers integrate AI-driven upselling
• Demonstrates how to position warranties for luxury or budget buyers
• Answers specific coverage or plan questions with clarity

2 ▪ Starting a Text Chat

1. Click the SimpAssist chat bubble on your screen

2. Type your question or scenario
     (e.g., “I sell luxury cars. Which plan fits best?”)

3. Send and wait briefly for an initial response

4. Answer any quick follow-up the assistant asks

Sample Prompts:
• “Show me recommended plans for a 7-year-old SUV.”
• “Give me tips to bundle coverage into financing.”
• “Estimate the cost range of a 4-year deluxe warranty.”
• “Suggest a pitch for EV owners concerned about battery failure.”
• “Outline how to handle claims for high-mileage vehicles.”

3 ▪ Starting a Voice Chat

1. Click the microphone icon in the assistant panel

2. Allow your browser to access your microphone

3. Ask your question in under 10 seconds
     (e.g., “Which plan covers exotics?”)

4. Wait for the assistant’s spoken reply

5. Continue follow-up Q&A as needed

Tip: Capture your voice queries in a quiet space to boost the assistant’s accuracy.

4 ▪ Best-Practice Tips

• Provide details about vehicle age, mileage, and budget
• Request relevant PDF summaries for coverage specifics
• Ask about upselling strategies for independent or franchised dealerships
• Leverage real anecdotes of claim experiences to build trust
• Keep your questions concise but focused to speed up replies

5 ▪ Boundaries & Safety

DO’S
• Discuss warranty scope (powertrain, Premier, EV, exotic)
• Offer disclaimers on typical coverage exclusions
• Provide accurate info on claims processes and next steps

DON’TS
• Guarantee repair outcomes or coverage approval
• Promise final pricing or financing rates
• Reveal confidential or internal business data

Resource Links

• Dealership Partner Portal → https://veritasprotection.com
• Contact → mailto:[email protected]

Quick Reference

• Q: “What if a major engine part fails at 100k miles?”
 A: Covered under most plans; only pay the deductible

• Q: “Can I bundle warranty with financing?”
 A: Yes, it often reduces surprise costs

• Q: “Do you cover electric motors or batteries?”
 A: EV-specific plans protect high-voltage systems

• Q: “Is there a plan for very high-end supercars?”
 A: Yes. Exotic coverage includes advanced tech components