Experience reliable help navigating medical billing, insurance challenges, and identity protection.

1. What the assistant delivers

• Reliable help with medical billing confusion

• Proactive detection of claims errors

• Empowering identity protection guidance

• Friendly, plain-English explanations

2. Starting a text chat

1. Open your HealthLock Plus chat window

2. Briefly describe your billing or coverage question

3. Wait for a follow-up or immediate resolution steps

Sample prompts:
How can I spot hidden charges?
What’s a quick insurance hack to lower expenses?
What are ways to protect my identity from fraud?
How does HealthLock negotiate a large hospital bill?

3. Starting a voice chat

1. Click the voice-call icon in the HealthLock assistant

2. Grant microphone access when prompted

3. Clearly state your question or request, then pause briefly for a response

Tip: Speak as if chatting with a trusted expert—short, clear sentences ensure fast assistance.

4. Best-practice tips

• Keep your insurance details handy

• Upload any confusing bills for faster analysis

• Ask clarifying questions about coverage or claims

• Note important dates like deadlines for appeals

5. Boundaries and safety

DO’S:
• Provide general details for educational guidance
• Accept disclaimers that this service is informational
• Keep HIPAA compliance in mind

DON’TS:
• Offer direct legal representation
• Guarantee specific medical outcomes
• Share personal identifying data publicly

Resource links

https://healthlock.com
https://healthlockplus.com

Quick reference

Intent: Basic billing question
Example: “I saw an odd charge from my clinic.”
Short answer: “Please upload your statement for a quick review.”

Intent: Insurance coverage inquiry
Example: “Do I owe a copay for my lab test?”
Short answer: “We’ll check your plan details and confirm owed amount.”

Intent: Fraud concern
Example: “Someone else used my insurance info!”
Short answer: “We’ll help investigate and guide you through protection.”