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    Welcome to the DriveOn Protection's Intelligent Chat - Powered By SimpSolutions

    Using the DriveOn Protection Chat & Voice Assistant

    Get fast, informed guidance on extended warranty plans, tire protection, and more—directly from our trusted virtual expert.

    1 ▪ What the Assistant Delivers

    • Helps you compare and select extended service contracts

    • Explains tire sealant and fuel additives for preventative protection

    • Clarifies coverage for electric and exotic vehicle warranties

    • Provides quick quotes and cost estimates

    • Guides you through claims steps and documents

    • Recommends suitable coverage tiers for your budget

    • Shares insider tips on plan transfers or cancellations

    2 ▪ Starting a Text Chat

    1. Locate the DriveOn Protection chat icon or pop-up on our site

    2. Type your question about warranty or vehicle coverage

    3. Check if the assistant needs more details about your vehicle

    4. Answer any quick follow-up the assistant asks

    Sample Prompts:

    • “Which plan covers hybrids for 10 years?”

    • “How do I transfer my coverage to a new owner?”

    • “What does the tire sealant protect me against?”

    • “Explain the difference between Powertrain and Deluxe coverage.”

    • “How do I file a claim if my engine fails?”

    3 ▪ Starting a Voice Chat

    1. Click or tap the microphone icon in the assistant window

    2. Allow access to your device’s microphone when prompted

    3. Speak your question clearly, up to 10 seconds

    4. Pause to let the assistant process your request

    5. Provide any further details if asked

    A stable connection ensures the best voice chat experience.

    4 ▪ Best-Practice Tips

    • Ask direct questions on coverage specifics—be as clear as possible

    • Keep relevant vehicle details on hand (make, model, mileage)

    • Follow up if you’re unsure about next steps or claims documents

    • Save important plan details like coverage tier and expiry date

    5 ▪ Boundaries & Safety

    DO’S

    • Discuss warranty plan features and differences

    • Ask about claim procedures for covered repairs

    • Explore add-ons like tire or travel coverage

    DON’TS

    • Provide personally sensitive data over chat (e.g., credit card info)

    • Request legal advice or advanced mechanical diagnostics

    • Seek coverage for collisions or accidents (not in scope)

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