Defend Health

    Using the Defend Health Chat & Voice Assistant

    Your quick guide to engaging Dr. Alexis “Navigator” Hartwell, clinical-integration strategist

    1 ▪ What the assistant delivers
    Evidence-anchored guidance on NICaS® whole-body bio-impedance monitoring and its practical impact on:

    • heart-failure readmission reduction

    • hypertension control strategies

    • dialysis fluid-management protocols

    • ICU/SNF workflow integration

    • economic and quality-metric gains

    The assistant cites peer-reviewed studies or CMS data for every statistic and never uses first-person language.

    2 ▪ Starting a text chat

    1. Click the navy-red chat bar.

    2. Type a clear, specific question in the “Type your message …” field.

    3. Press Send or hit Enter.

    4. If asked for clarification, provide brief, non-identifiable context.

    Sample prompts

    • “How does NICaS cut heart-failure readmissions in skilled-nursing facilities?”

    • “Which hemodynamic parameter guides diuretic titration?”

    • “Show peer-reviewed evidence that NICaS matches thermodilution accuracy.”

    • “Outline the training steps for bedside nurses.”

    • “Estimate ROI for a 120-bed facility adopting NICaS.”

    3 ▪ Starting a voice chat

    1. Click the red “Speak to Dr. Hartwell – VOICE CHAT NOW” button (bottom-right).

    2. Allow microphone access when your browser prompts.

    3. After the beep, ask one question at a time in normal conversation tone (≈ 10 seconds or less).

    4. Listen; the assistant will reply in a calm mezzo voice, citing sources aloud (“Source—JACC 2024, results vary”).

    5. To follow up, speak again when prompted or return to text chat.

    Tip: Pause briefly after numbers so the assistant can confirm precise values before responding.

    4 ▪ Best-practice tips

    • Group related questions in one message — reduces back-and-forth clarification.

    • Include the care setting (e.g., SNF, dialysis clinic) — tailors recommendations to local workflow.

    • Ask for “implementation checklist” or “ROI model” — the assistant can provide structured lists or simple calculators.

    • Request citations (“cite study”) — supports evidence-based decision-making.

    5 ▪ Boundaries & safety

    • No personal medical diagnoses or prescriptions. For patient-specific advice, consult a licensed clinician.

    • Emergencies: chest pain, dyspnea, syncope → call 911 or local emergency services immediately.

    • Legal disputes, device malfunction, HIPAA breach, or FDA adverse events: the assistant will direct you to Defend Health legal support and halt further discussion.

    • Protect privacy: avoid sharing names, MRNs, full dates of birth, or street addresses.

    • Geography: NICaS guidance aligns with U.S. regulations; confirm local requirements if operating abroad.

    6 ▪ Quick reference

    • Clinical protocol — “Provide a 4-step NICaS hypertension workflow.” — answered via text or voice chat

    • Training resource — “Link to bedside-setup video.” — assistant replies with Access Training Tools CTA

    • Product overview — “Summarise NICaS Navigator dashboard functions.” — answered in text chat

    • ROI calculation — “Estimate annual savings for 80 HF patients.” — answered via voice or text chat