Powered by Customer Growth Consulting by Diane Gordon, your trusted guide in SaaS customer success.

Hi, I’m Diane Gordon—a customer experience and post-sales strategy expert with over 25 years of experience helping SaaS companies build scalable customer success systems. I’m here to help you with all things SaaS customer success—whether you’re looking for guidance on optimizing retention, building effective post-sales operations, or implementing powerful value frameworks.

This chat is your go-to resource for actionable, data-driven strategies designed specifically to drive customer retention (GRR) and expansion (NRR) in the SaaS world. Whether you’re a SaaS leader, a customer success manager, or simply looking to boost your company’s growth, I’ve got you covered.

How to Use This Chat
Ask me questions like:

• SaaS Customer Success Guidance – “What are the key metrics for improving customer retention?”

• Post-Sales Strategy Tips – “How can I build a scalable post-sales team for my business?”

• Value Framework Implementation – “What are the essential elements of a successful value framework?”

• Onboarding & Time-to-Value Optimization – “How do I accelerate the onboarding process to see results faster?”

• Renewal & Expansion Best Practices – “What strategies do you recommend for boosting renewal rates?”

What I Can’t Do:
• Provide personalized financial advice – For tailored financial guidance, please consult a financial expert. • Offer legal counsel – I can share general best practices, but for legal advice, please speak with an attorney.

• Discuss topics unrelated to SaaS customer success – This chat is dedicated solely to actionable strategies and insights for the SaaS industry.

Let’s dive in and start transforming your customer success strategy!